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:: Volume 5, Issue 4 (Winter 2020) ::
Health_Based Research 2020, 5(4): 423-434 Back to browse issues page
The Effect of Environmental Factors on the Level of Satisfaction, emotions, and Behavioral Intentions of Hospitalized Patients
Marjan Arvaneh , Zeinab Toulabi , Pary Shojaeian
Abstract:   (1913 Views)
The Effect of Environmental Factors on the Level of Satisfaction, emotions, and Behavioral Intentions of Hospitalized Patients
 
Arvaneh Marjan1, Toulabi Zeinab2*, Shojaeian Pari1
 
1. MSc of Business Administration, Faculty of Literature and Humanities, Ilam University, Ilam, Iran
2. Associate Professor, Department of Management, Faculty of Literature and Humanities, Ilam University, Ilam, Iran
*Corresponding Author: Zeinab Toulabi
Address: Ilam University, Pazhouhesh Blvd, Ilam, Iran
Tel: 00988432224853                                         Email: tolabi70@yahoo.com

 Abstract:
Background & Objectives: In the competitive market of medical services, providing quality services and building a strong relationship that shapes patient loyalty is a key factor in gaining market share. Therefore, the present study was conducted to determine the effect of environmental factors on the level of satisfaction, emotions, and behavioral intentions in hospitalized patients.
Methods: The present study was a descriptive-analytical cross-sectional one conducted in the first half of 2019. A total of 210 patients admitted to selected public hospitals in Shiraz were included in the study by simple random sampling. The data collection tool was a researcher-made questionnaire. Data were entered into SPSS software (version 22) and Smart pls (version 3). Confirmatory factor analysis and structural equations were used to test the hypotheses.
Results: Environmental factors had an effect on behavioral intentions, emotions, and satisfaction of hospitalized patients with path coefficients of 0.377, 0.654, and 0.590, respectively. Satisfaction with a path coefficient of 0.548 and emotions with a path coefficient of 0.001 had an effect on behavioral intentions. Moreover, it was proved that emotions and satisfaction had a mediating role in the impact of environmental factors on the behavioral intentions of hospitalized patients.
Conclusion: The hospital should pay attention to providing and strengthening environmental indicators and improving the physical space and it should prioritize these factors in its future plans. Also, allocate a separate part of the annual hospital costs to this matter.
 
Key­words: Environmental factors, Emotions, Satisfaction, Behavioral Intention, Patient, Hospitalized patients
 
­Citation: Arvaneh M, Toulabi Z, Shojaeian P. The Effect of Environmental Factors on the Level of Satisfaction, emotions, and Behavioral Intentions of Hospitalized Patients. Journal of Health Based Research 2020; 5(4): 423-34. [In Persian]
 
Keywords: Environmental factors, Emotions, Satisfaction, Behavioral Intention, Patient, Hospitalized patients
Full-Text [PDF 850 kb]   (847 Downloads)    
Type of Study: Research | Subject: Social Medicine
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Arvaneh M, Toulabi Z, Shojaeian P. The Effect of Environmental Factors on the Level of Satisfaction, emotions, and Behavioral Intentions of Hospitalized Patients. Health_Based Research 2020; 5 (4) :423-434
URL: http://hbrj.kmu.ac.ir/article-1-371-en.html


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Creative Commons License This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
Volume 5, Issue 4 (Winter 2020) Back to browse issues page
نشریه پژوهش های سلامت محور Journal of Health Based Research
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