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:: Volume 2, Number 1 (spring 2016) ::
hbrj 2016, 2(1): 1-13 Back to browse issues page
Study of Conflict Management Styles in Tehran University Affiliated Hospitals
Ali Mohammad Mosadeghrad, Mohammad Arab, Arezoo Mojbafan
Abstract:   (1465 Views)

Study of Conflict Management Styles in Tehran University Affiliated Hospitals

Mosadeghrad Ali Mohammad1, Arab Mohammad2, Mojbafan Arezoo3*

Ÿ Received: 10. 02. 2016             Ÿ Revised: 25. 05. 2016              Ÿ Accepted: 31. 05. 2016

1.Assistant Professor, Department of Health Management and Economics, School of Public Health, Tehran University of Medical Sciences, Tehran, Iran.

2.Professor, Department of Health Management and Economics, School of Public Health, Tehran University of Medical Sciences, Tehran, Iran.

3. MSc, Department of Health Management and Economics, School of Public Health, Tehran University of Medical Sciences, Tehran, Iran.

*Correspondence: Department of Health Management and Economics, School of Public Health, Tehran University of Medical Sciences

Tel: 021-42933006                                                            Email: arezoomojbafan@yahoo.com

Abstract

Introduction:Conflicts in hospitals, in addition to reducing Employee’s productivity and satisfaction, and also increasing hospital’s costs, has a negative effect on the treatment process. Therefore, acquiring necessary knowledge and skills for conflict management are essential for hospital managers. The present study aimed to investigate the conflict management strategies used by managers of hospitals affiliated with Tehran University of Medical Sciences (TUMS).

Method:This is a descriptive – analytic study conducted as a cross-sectional one in 2015. The sample consisted of 563 managers of three levels of management including senior, middle, and executive managers in hospitals affiliated with TUMS. Using a high valid and reliable self-made questionnaire based on Thomas and Kilman’s model, the data was collected. Data analysis was performed by SPSS software 19, and using descriptive (Mean, Standard Deviation, Frequency and Percentage) and inferential statistics (Regression, Spearman and ANOVA).

Results:The results show that collaborating style was the dominant style used by hospital managers. Compromising and accommodating styles were the next management strategies in order. There were significant statistical relationship between management style and management level (P=0.038), age (P=0.016), manager’s work experience (P=0.019), management experience (P= 0.021) and conflict management training courses (P=0.001).

Conclusion:The nature of healthcare organizations requires that managers use collaborating, compromising and accommodating styles in order to interact with various stakeholders. Holding suitable training course in the field of conflict management has a significant role in reducing devastate effects of conflict in the hospitals.

Key­words: Conflict Management, Senior Managers, Middle Managers, Executives, Teaching Hospitals

Citation:Mosadeghrad AM, Arab M, Mojbafan A.Study of Conflict Management Styles in Tehran University Affiliated Hospitals. Journal of Health Based Research 2016; 2(1):1-13.

Keywords: Conflict Management, Senior Managers, Middle Managers, Executives, Teaching Hospitals
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Type of Study: Research | Subject: General
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Mosadeghrad A M, Arab M, Mojbafan A. Study of Conflict Management Styles in Tehran University Affiliated Hospitals. hbrj. 2016; 2 (1) :1-13
URL: http://hbrj.kmu.ac.ir/article-1-78-en.html
Volume 2, Number 1 (spring 2016) Back to browse issues page
نشریه پژوهش های سلامت محور Journal of Health Based Research
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